BPO Call Center Team Leader Jobs in Anand, Gujarat

Position Name – Team Leader – BPO Call Center

Location – Anand, Gujarat
Industry – IT & BPO – Day Shift
Total Vacancies – 2 Male/Female
Salary base – up to 35K
Experience – Min 3 to 5 Yrs exp as Team Lead in Domestic Call Centre or International BPO TL

Skills & Job Descriptions

– BPO Call Centre Team management experience with Strong English Communication
– Be in charge of running and managing the call center daily
– Set targets for all other call center agents to meet up with
– Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
– Facilitate and organize training session for all agents and participate in recruitment of new call center agents
– Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
– Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
– Excellent leadership and communication skills
– Strong coaching and people-development skills through call listening, quality feedback, etc.
– Ability to deal with demanding customers and escalations
– Conduct regular review of all call center agents performance and organize training sessions for under performers
– Submit regular reports to management and seek new ideas and strategies to improve performance at the center

Tagged as: BPO, call center, call center team leader, manager, TL